Email support
Email is the only support channel during the beta. We do not offer telephone support or live chat.
What to include
Write from the email address on your account. Include the TranscriptLayer request ID, transcript ID, batch ID, checkout reference, or webhook delivery ID when it applies. Describe what happened and the result you expected.
Do not send secrets or content
Never email a password, API key, webhook secret, payment-card number, source-platform credential, signed download URL, or transcript content. We do not need those values to investigate a request ID.
Payment questions
Wraxle LLC handles product behavior, credits, account closure, and eligible refund cases. Stripe or Link handles payment-method questions and the transaction documents it issues as merchant of record.
Service incidents
Check the status page for current service state and incident updates.
Response goal
Our internal goal is to respond within two business days. This is a goal, not a contractual response-time guarantee.