Unused credits are not refundable
Paid credit purchases are final. We do not refund or redeem unused credits for cash. Included plan credits expire at the end of their monthly credit period. Top-up credits expire 30 days after purchase. Free test credits do not expire while the account remains open.
Refund exceptions
We fully refund a verified duplicate or unauthorized charge. If payment succeeds but the purchased credits are not delivered, we restore the credits or refund the charge. We do not provide both forms of compensation for the same failure.
Refunds required by applicable law or issued by Stripe or Link as merchant of record override this policy.
Failed or cancelled transcript work
Failed work costs zero credits. A cancellation that completes before the selected-track commit also costs zero. If a credit was reserved, the service returns that credit to the account. This is a credit reversal, not a cash refund.
Subscription cancellation
Cancelling a monthly or annual plan stops its next renewal. It does not refund or prorate the current paid term. Service and scheduled credit grants continue through that term. Each included grant expires at the end of its monthly credit period, and each top-up expires 30 days after purchase.
Refund method
Any cash refund goes only to the original payment method. Processing time depends on Stripe, Link, and the payment network.
Payment disputes
Contact support first so we can investigate. Filing a payment dispute closes the TranscriptLayer account immediately, revokes sessions and API keys, cancels pending work, and blocks purchases and new requests. Wraxle LLC supplies Stripe with truthful supporting evidence. Reopening requires manual review after the dispute is withdrawn or resolved in Wraxle LLC's favor.
Request help
Email [email protected] from your account address. Include the charge date, amount, and relevant request ID. Do not email a card number, API key, password, webhook secret, or transcript content. For payment documents or payment-method questions, use the support route shown by Stripe or Link.